We’re Omlet. Since 2004, we’ve set out to rethink every aspect of keeping and caring for animals.

Product Designers first, we ask so we can invent. From why house cats can’t climb trees to why shouldn’t chickens listen to music whilst laying an egg? Our curiosity creates understanding, helping us bring people and pets closer than ever before.

Our people are The Curious Collective. Every day we question and every day we collaborate to find the most meaningful answers. It’s through this persistence that we create remarkable, ingenious products and experiences for our customers.

A global e-commerce business with a singular focus on D2C, we are hugely ambitious and motivated in building the number 1 premium brand in pets.

Our HQ in Banbury has recently been converted into a purpose built office space with a garden for our chickens and cats (we also love to bring our pets to work!). We have teams in our Lincoln, UK and Rostock, Germany warehouses too.

Why join Omlet?

Great career opportunities

A chance to make a big impact and put your ideas into practice

Friendly, supportive team of amazing people

Regular social events (including Christmas party, pub quiz, summer get together and monthly board game evenings)

Bring your pet to work whenever you want

Lovely large kitchen and outdoor areas for relaxing (we have our own pizza oven!)

Work Perks

25 days annual leave plus more days the longer you work here

4 paid volunteer days to use every year working for a charity of your choice

Free monthly lunches

Fresh eggs and fruit

Health Cash Plan

Lots of furry friends to pet!

We're always looking for good eggs, so if you can't find a suitable vacancy at the moment, send your CV to careers@omlet.co.uk

Testimonials

Current Vacancies

Customer Experience Advisor (late shift)

Customer Experience Advisor

Full-time, Permanent, 3.30pm - midnight

As a Customer Experience Advisor at Omlet, you’ll work with our customers to create wondrous connections with their pets. Providing personalised support, you’ll contribute to Omlet’s overall positive brand image that exceeds expectations.

Your work will include:

Your proactive approach will involve leading communication with customers, anticipating their needs, and providing solutions before queries arise.

Recognise potential upsell or cross-sell opportunities, contributing to the growth and success of our products.

Thoroughly understand our product range, including features, benefits and specifications to assist customers with product selection, offer recommendations, and provide technical information.

Process enquiries and orders promptly and accurately in line with GDPR.

Liaise with courier companies to ensure deliveries to customers are seamlessly executed, reflecting our commitment to efficiency and reliability.

Escalate complex issues and conveying valuable customer feedback to the CX Team Leader, contributing to continuous improvement.

What you need:

An excellent communicator with an enthusiastic attitude.

Positive, with a motivated attitude towards customer service and the willingness to learn how to provide outstanding service.

Excellent interpersonal skills and telephone manner.

Confident, positive, proactive and dynamic.

Able to work as part of a team as well as to take own initiative.

Able to work under pressure in a fast-paced environment.

An attention to detail person, curious thinker and good listener.

Must love animals. We are passionate about creating great products for our pets so this is a must!

This is a hybrid role with at least 3 days per week in our office in Banbury.

Salary: £26,900 (including unsocial hours shift premium)

>p>We attribute our success to the exceptional individuals who shape our company. We take pride in fostering a diverse and inclusive workplace, dedicated to empowering employees to achieve their full potential.

To apply, send your CV to careers@omlet.co.uk

Customer Experience Team Leader

Full-time, Permanent

Optimising customer experience by efficiently allocating resources and prioritising tasks. Conducting weekly competency assessments, providing coaching, reporting issues, managing inquiries, and stepping in during peak periods as needed.

Your work will include:

Delivering the best customer experience with resources allocated to the team;

Lead and motivate team members to achieve performance targets and deliver exceptional customer service;

Overseeing and prioritising the team’s tasks to complete and respond to urgent tickets;

Meeting with CX team members weekly and assessing competencies via data provided by CX Analyst;

Coaching individuals on competencies to address areas of improvement discussed in 121s and developing PDPs with individuals;

Part of the CX Management team, regularly meeting to discuss CX team strategy and continuous improvement;

Reporting issues to the relevant person, e.g. overseeing requests volume or CX team members’ training requirements;

First point of contact for more straightforward questions and escalating complex issues to the CX Success Lead;

Primary point of contact for courier queries;

Filling in when needed at peak times.

What you need:

Outstanding customer service skills.

Excellent coaching, management and negotiation skills gained in a customer-facing environment.

Excellent verbal and written communication skills.

The ability to remain patient and calm during stressful situations.

The ability to work well under pressure and to handle criticism well.

High administration skills and great attention to detail.

Self-motivation to use initiative and to innovate.

A passion for people and pets!

This is a hybrid role with at least 3 days per week in our office in Banbury.

Salary: £28,000 - £29,500

To apply, send your CV to careers@omlet.co.uk

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